Privacy Policy

Last Updated: March 2026

At Phoebe Collins Real Estate, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and protect your data in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We collect personal information to provide you with real estate services. This may include:

  • Contact Details: Name, email address, phone number, and physical address.

  • Property Preferences: Information regarding properties you are interested in buying, selling, or renting.

  • Identification: Verification documents required under the Anti-Money Laundering and Countering Financing of Terrorism (AML/CFT) Act 2009.

  • Website Usage: Data collected via cookies regarding how you interact with our website.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide property appraisals.

  • Market properties to potential buyers or tenants.

  • Communicate with you about listings or industry news (you can opt out at any time).

  • Comply with legal obligations (such as REA requirements and AML/CFT laws).

3. Sharing Your Information

We do not sell your personal data. We only share your information with:

  • Service Providers: Third-party platforms (e.g., CRM systems, property portals like Realestate.co.nz or Trademe) necessary to perform our services.

  • Legal Authorities: When required by law or to protect our legal rights.

  • Consent-based Parties: Professional advisors or contractors (e.g., photographers or building inspectors) with your permission.

4. Storage and Security

We take all reasonable steps to ensure your data is stored securely, whether in physical or digital format. We retain your information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

5. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access: Ask us for a copy of the personal information we hold about you.

  • Correction: Ask us to correct any information that is inaccurate or out of date.

6. Contact Us

If you have any questions about this policy or wish to exercise your rights, please contact our Privacy Officer:

  • Name: Phoebe Collins

  • Email: p.collins@barfoot.co.nz